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  1. Super 7 FAQ
  2. Store Orders

Store Orders

  • Can I use a promo code on a previous order?
  • What payment methods do you accept?
  • When will I be charged for my pre-order?
  • Can I add on additional items to my order?
  • Can I have different pre-orders shipped together to save on shipping?
  • I accidentally purchased the wrong item, can I exchange it?
  • My order hasn't shipped, when is it going out?
  • My order hasn't shipped, can I cancel my order?
  • Can I cancel my pre-order?
  • Help! I can't log on to my account to see my pre-orders.
  • Can I leave special delivery instructions for my order?
  • How can I track my order?
  • Pre-orders have begun shipping, where is my tracking information?
  • What is Super7's return policy?
  • What is Super7's return policy regarding pre-orders?
  • Item(s) in my order arrived damaged, can I get a replacement or refund?
  • My order was sent back to you, can I have it reshipped?
  • Will I be charged any fees for my international shipment?
  • I got charged import duties/taxes on my order, can I have this reimbursed?
  • Can you mark my order as a gift or at a lower value to reduce customs charges?
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