Super7 is happy to honor return & exchange requests made within 21 days of placing the order. Toys/Figures must be in original packaging and apparel must be unwashed/unworn.
Return shipping must be paid for by the customer. You can send the item back using your own shipping method or we can invoice you for a return label.
If item(s) were damaged on arrival please take photos of the items, the shipping box and the packing label. We will follow up and request these photos from you.
All refunds will be processed back to the original payment method. If there is an issue with refunding back to the original payment method, store credit will be issued.
If items returned arrive damaged, opened or missing accessories, or if apparel appears worn and washed your refund will be less.
We are only able to accept returns for items purchased from Super7.com.
All clearance and made to order items are final sale.
Minor paint issues and slight damage to the packaging will not qualify for a replacement or refund.
**We are not able to process any returns for orders that have been sent to a freight forwarder.
***International Orders are only subject to partial refunds of the cost of the item.
If you have any questions regarding our return policy please contact us at firstname.lastname@example.org.