We do not accept returns for any pre-order items.
If the item(s) you received in a pre-order were damaged or missing accessories please contact us within 21 days of receiving the order at firstname.lastname@example.org. Please include photos of the item, the shipping box and the shipping label, we will need it to assess damages.
Minor paint issues and damages to the box will not qualify for a replacement or refund.
We are not able to process any returns for orders that have been sent to a freight forwarder.